Sierra Wireless Aircard 754S (AT&T Mobile Hotspot Elevate) Troubleshooting

By Admin Blogger May 15, 2012 Leave a comment Go to comments

The Sierra Wireless 754S Mobile Hotspot - Also known as AT&T Mobile Hotspot Elevate 4G or Rogers LTE Rocket Mobile Hotspot - is the fastest mobile broadband device available. The 754S router comes with a rechargeable 1800mAh battery so you can stay connected on the go.

Sierra Wireless 754S 4G LTE Router connects up to five Wi-Fi enabled devices to the internet on the nation’s fastest mobile internet network, the frequency bands supported are GSM/GPRS/EDGE: 850/900/1800/1900; UMTS/HSPA+: 850/1900/2100; LTE: 700/AWS-1700MHz. also support an external antenna. Here you can find troubleshooting for this great wireless router.



Sierra Wireless Aircard 754s HSPA+ LTE mobile hotspot.

 

Sierra Wireless Aircard 754s HSPA+ LTE mobile hotspot.

Sierra Wireless Aircard 754s HSPA+ LTE mobile hotspot.


Q: The mobile hotspot network name does not appear in the list of networks.

A: Refresh the list of networks.

1. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on.

2. Ensure that Wi-Fi is enabled on the mobile hotspot. The Wi-Fi icon on the LCD should have a “0” beside it (not an “x” ).

 

Q: If you need to enable Wi-Fi on the mobile hotspot:

A:

1. Use the USB cable to tether the mobile hotspot to your laptop. (The first time you do this, it will take a few moments for the drivers to install.)

2. Launch your browser and go to the Mobile Hotspot Homepage (http://swi.hotspot).

3. Click the Wi-Fi users icon .

4. Under Enable Wi-Fi, select On.

5. Click Save.

 

Q: The No Signal icon appears on the LCD screen.

A:If the No Signal icon appears on the LCD screen, make sure you are in your service provider’s coverage area.

 

Q: The Wi-Fi radio is disabled icon appears on the LCD screen.

A: If the Wi-Fi radio is disabled icon appears on the LCD screen:

1. Use the USB cable to tether the mobile hotspot to your laptop.

2. Launch your browser and go to the Mobile Hotspot Homepage.

3. Click the Wi-Fi users icon.

4. Under Enable Wi-Fi, select On.

5. Click Save.

 

Q: Unable to access the homepage when connected to a VPN.

A: If you are using your mobile hotspot while connected to a VPN, you may not be able to access the mobile hotspot using http://swi.hotspot.
To access the homepage, enter the address http://192.168.1.1 in your browser. This directly accesses the homepage hosted on the device.

 

Q: Unable to connect a computer running Windows Vista to the Mobile Hotspot.

A: Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at http://support.microsoft.com/kb/928233 or go to the Microsoft support Web site and search for knowledge base article 928233.

 

Q: To reset the Mobile Hotspot on the device:

A:

1. Ensure that the Sierra Wireless Aircard 754s Mobile Hotspot is powered on.

2. Remove the back cover.

3. Use a small object such as the end of a paper clip to press and hold the reset button for 5 to 10 seconds.

4. When prompted on the LCD to do so, press the power button to confirm the reset.

5. Replace the back cover.

6. Reconnect Wi-Fi devices.

 

Q: To reset the mobile hotspot on the Mobile Hotspot Homepage:

A:

1. On the Mobile Hotspot Homepage, click the About Your Mobile Hotspot icon.

2. Click Reset Device to Factory Defaults.

3. Click OK to confirm.

4. Reconnect Wi-Fi devices.

 

Q: SIM not installed.

A: Ensure that the SIM card is installed correctly.

 

Q: SIM Error — Check SIM

A: Ensure that the SIM card inserted in your mobile hotspot is from your service provider. If there is still a problem, contact your service provider. (The SIM may be damaged and need replacing.)

 

Q: SIM Locked.

A:

1. Contact your service provider for the PIN to unlock the SIM.

2. Go to the Mobile Hotspot Homepage. (See Homepage on page 16.)

3. Log in as Administrator. (See Security Credentials on page 18.)

4. Enter the SIM PIN when prompted.

5. Click Save.

 

Q: SIM MEP Locked.

A: Contact your service provider for the MEP unlock codes and tool to unlock your Mobile Hotspot.

 

Q: Temperature-related alerts.

A: The mobile hotspot is designed to work over a wide temperature range. If you are outside that
temperature range, the mobile hotspot issues an alert.
Move the device to an area where the temperature is more suitable and, if the mobile hotspot is too warm, make sure the area is well-ventilated and air can circulate around the device.

 

Q: WPS Setup Failed; Device not connected!

A: The device you are trying to connect may not be WPS-enabled. Use the manual method to connect the W-Fi device to your Wi-Fi network.

1. Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi network. 

2. Select your Network Name from the list of available Wi-Fi networks.

3. Select Connect and when prompted, enter your Wi-Fi Passphrase.

 

Connection Alerts


If you receive any of the following connection alerts, contact your service provider and provide them with the name and number of the alert.

 

 

    Alert                Description

  • 8                Operator Determined Barring
  • 25              LLC or SNDCP failure
  • 26              Insufficient resources
  • 27              Missing or unknown APN
  • 28              Unknown PDP address or type
  • 29              User authentication failed
  • 30              Activation rejected by GGSN
  • 32              Service Option not supported
  • 33              Service Option not subscribed
  • 34              Service Option temporarily out of order
  • 36              Regular deactivation
  • 37              QOS not accepted
  • 38              Network failure
  • 39              Reactivation required
  • 40              Feature not supported
  • 41              Semantic error in the TFT operation
  • 42              Syntactical error in the TFT operation 
  • 43              Unknown PDP context
  • 44              PDP context without TFT already activated
  • 45              Semantic errors in packet filter(s)
  • 46              Syntactical errors in packet filter(s) 
  • 67              Connection error
  • 81              Invalid transaction identifier value 
  • 95              Semantically incorrect message 
  • 96              Invalid mandatory information 
  • 97              Message type non-existent or not implemented 
  • 98              Message type not compatible with the protocol state 
  • 99              Information element non-existent or not implemented 
  • 100            Conditional IE error 
  • 101            Message not compatible with the protocol state 
  • 111             Protocol error, unspecified 
  • 256            Invalid Connection ID  
  • 257            Invalid NSAPI 
  • 258            Invalid PRI NSAPI

 

Sierra Wireless Aircard 754s Mobile Hotspot is now available at 4GSource.net online shop!

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David June 21, 2012 at 7:35 PM Reply
Such punctual answers. Well done.
Jan December 12, 2012 at 2:12 PM Reply
Thank you for this information! This site is very helpful.
Dame December 14, 2012 at 3:12 PM Reply
This will help out a lot when using this product. Thanks!
Nick December 20, 2012 at 4:02 PM Reply
This is fantastic! very helpful info guys!
Jacob December 26, 2012 at 3:36 PM Reply
Wonderful blog. Been looking one for ages!